Non-Warranty Repair Service

Non-warranty repair service is for items not explicity covered under the product's 12 month warranty. This includes, but is not limitd to, damage to the product or malfunctions caused by:

Abnormal conditions of operation such as operating the product in an atmosphere of high H2S concentraction. Although the PumpMate's valve control system is designed to handle a supply gas source containing high H2S concentrations when equipped with the Stainless Steel Fittings hardware option, the control panel assembly is not specified for use in a high H2S gas environment! The product should be located in a well ventilated area to avoid costly H2S gas related repairs.

Neglect in closing the product's front door cover, resulting in rain water related damage to internal mechanical and electrical parts or assemblies.

Misuse in using alkaline batteries when a solar panel is installed on the PumpMate. The solar panel's charging current will cause severe alkaline battery acid leaks, resulting in acid related damage to the control panel and other assemblies.

Batteryproblems of any kind are not covered under product warranty! Since OKC Products does not have any control over the type or condition of batteries users may place in the PumpMate, problems or damage caused by leaking batteries, batteries having insufficient charge, or batteries of mixed type and states of charge will not be repaired or serviced under the warranty service program.

Please keep in mind that product problems or malfunctions which are caused by faulty equipment connected to the product, but was not supplied by OKC Products, is not covered under the product warranty service program. This is particularly true for supply gas filters, drip pots, pressure switch gauges, and MSO switches.